Terms & Conditions

We are Integrity Destinations LLC and are excited to help you with your travel. The following terms & conditions (the "Agreement") describe what you can expect from us. The terms "we", "us", and "our" refer to Integrity Destinations LLC and the term "you" refers to the individual who signs this agreement.


We offer retail travel services to customers, which are provided by separate and independent vendors of travel services.  We do not operate, control or otherwise provide the services of the independent travel vendors.  Hence, client agrees that Integrity Destinations LLC acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the clients' benefit, and on the express condition that Integrity Destinations LLC shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements or otherwise in connection therewith.


PASSPORTS: Everyone, including children and infants, MUST have a VALID passport to travel internationally (not a Passport Card). Failure to comply will result in denial of boarding, no refund, no exceptions (out of the USA).  We are NOT responsible for passports in ANY way. Passports are required to be valid for 6 months from your return date. PASSPORT CARDS ARE NOT VALID FOR TRAVEL INTERNATIONALLY VIA AIR!


CHANGES TO RESERVATIONS: ANY changes made to your existing room reservation are subject to the current rates, promotions, and terms at the time of change and are subject to a $50/adult (18+) change fee from us.


Pertaining to the room portion of your trip; once your reservation is made a $150 non-refundable penalty will be assessed. The aforementioned is per adult (18+) person canceling (so if 1 person within the room cancels these same rules apply for that person).  Airline tickets are 100% non-refundable and subject to individual airline penalties/fees. 


Airline Information:

Baggage Fees: Due to continual changes in airline baggage policies it is suggested that you inquire with your airline's website for up-to-date fees & information. we are NOT responsible for additional fees incurred for baggage or seating. BAGGAGE FEES ARE NOT PART OF AN ALL-INCLUSIVE PACKAGE!  Please review "Updated Checked Bag and Carryon Bag Rules" at www.TSA.gov
Re-Confirm Your Flights: We advise you to personally re-confirm your flight schedule within 24 hours prior to departure directly with the airline in case of any last minute changes or delays. Most airlines allow you to check in online 24 hours prior to departure using the “Record Locator” (found in your AGENCY_NAME documents)
Airline Check-In: Please check in with your airline at the airport no later than two (2) hours prior to scheduled flight departure time for domestic flights and .

Airline Schedule Changes & Cancellations: Occasionally airlines change flight schedules, & may even cancel flights entirely. These changes are beyond our control. In the event that such a situation occur; we will do our very best to assist you with finding best possible alternate option(s). If the flight time change is minor (2 hours or less) the airline will automatically make the change (airline policies/rules entitle them to legally do so). We will notify you of major changes. Please Note: there may be additional costs to re-book a new flight should the airline cancel or make a major change to your original flight itinerary. We are NOT responsible for any additional costs or fees imposed by the airlines. It is the responsibility of the passenger to check for last minute airline flight time changes within 24 hours of departure. We are not responsible for changes that may occur within 24 hours of original flight departure time.


TRANSFERS: We DO NOT transfer reservations to alternative Travel Agencies, Travel Advisors or Suppliers


FINAL PAYMENT: The final payment MUST be received NO LATER THAN the specified final payment date on your Integrity Destinations invoice. Final payments are not automatically charged. Please note your calendar of this final payment date as reminders may not be sent, however we try to send reminders about a week before it’s due.  You must submit a payment authorization in the client portal prior to the date you would like your payment to be posted.  We are not responsible for cancellations due to payments made after this date.  Late fees will apply.


LATE FEES: Final payments not received prior to the due date above will incur a $50/adult (18+) late fee, which will be automatically charged to the card on file.  All reservations are subject to cancellation and hotel penalties as described above if final payment is not received/approved on the due date. Late fees are not covered by the travel insurance and are always non-refundable.

All the above would be protected with the optional Travel Insurance with the exception of late fees. If you do not have insurance – natural disasters (such as hurricanes), cancellations for ANY reason (medical/personal emergencies, cancellation of the wedding, etc.) do not relieve you from these penalties. ONLY the Travel Insurance will ensure you coverage. All changes/cancellations must be received in writing.